Examining the Adoption, Usage and Outcomes of Mobile Money Services The Case of M-PESA in Kenya
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منابع مشابه
Mobile Money: the Economics of M‐pesa 1
Mobile money is a tool that allows individuals to make financial transactions using cell phone technology. In this paper, we report initial results of two rounds of a large survey of households in Kenya, the country that has seen perhaps the most rapid and widespread growth of a mobile money product – known locally as M‐PESA – in the developing world. We first summarize the mechanics of M‐ PESA...
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This chapter examines how trust can emerge and be sustained in the context of mobile transactions. It focuses on M-PESA, a mobile banking system in Kenya, using data from an ethnographic study that was deployed in Kibera—one of Africa’s largest slums. We present research in progress and discuss two main findings. Firstly, interpersonal trust relations between the customers and agents are weak. ...
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M-Pesa, a service operated by the mobile phone network Safaricom in Kenya, allows users to deposit money onto their telephone handsets, transfer e-money to another user with a simple text message, and withdraw cash at one of thousands of outlets throughout the country. The system is safer, cheaper, and far faster than the money transfer systems that it replaced. Although only five years old, M-...
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